Draft under legal review. This page is published so you can see how we intend to treat you; wording may change on the advice of our attorney. Bracketed items are still being confirmed.

Terms of Service

DRAFT, pending attorney review

Effective date: [DATE]

These Terms of Service ("Terms") cover your use of the Sacramento Navigator website and tools (the "Service"), operated by [LEGAL ENTITY NAME] ("Hope," "we," "us"), a 501(c)(3) nonprofit organization. By using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. What the Service is (and is not)

The Service is a free informational directory. It helps you find organizations in the Sacramento area that offer housing, food, health care, and other support, and it can generate a suggested plan of services to explore.

The Service is informational only. It is not medical, legal, financial, or professional advice, and it is not case management. We are not affiliated with most of the organizations listed, and we do not control their programs, eligibility rules, hours, or availability.

If you are in danger or having an emergency, call 911. If you are in a mental health crisis, call or text 988. Do not rely on the Service in an emergency.

2. Information can be wrong or out of date

We work hard to keep the directory accurate, but programs change constantly: funding ends, hours shift, locations move, requirements change. We cannot guarantee that any listing is accurate, current, or complete. Always confirm details directly with the provider before traveling somewhere or making decisions.

3. AI-generated content

Some content, including suggested service plans, is generated by artificial intelligence. AI-generated content:

may contain errors, omissions, or outdated information;
is not reviewed by a professional before you see it;
is a starting point for your own research, not advice, and not a promise that you qualify for or will receive any service.

Use your own judgment, and verify anything important with the provider itself or with a qualified professional.

4. Availability

The Service is provided free of charge. We do not guarantee that it will always be available, uninterrupted, or error-free, and we may change, suspend, or discontinue any part of it at any time.

5. Acceptable use

You agree not to:

use the Service for any unlawful purpose;
attempt to gain unauthorized access to the Service, its servers, or its data;
scrape, overload, or disrupt the Service, or use automated tools in ways that interfere with others' use;
submit false information, harassing content, or malicious code;
impersonate us or any listed organization, or present the Service's suggestions to others as guarantees of aid.

We may block or restrict access to protect the Service and its users.

6. Third-party organizations and links

Listings and links point to independent organizations. We are not responsible for their services, actions, websites, or policies. Your interactions with them are between you and them.

7. No warranties

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of accuracy, fitness for a particular purpose, and non-infringement.

8. Limitation of liability

To the fullest extent permitted by law, [LEGAL ENTITY NAME] and its directors, officers, employees, and volunteers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss or harm arising from your use of the Service or your reliance on its content, including AI-generated content and third-party services. Where liability cannot be excluded, it is limited to the greatest extent the law allows. [ATTORNEY: review enforceability; consider an express liability cap.]

9. Intellectual property

The Service's content and design belong to us or our licensors. You may use and share directory information for personal, noncommercial purposes. [ATTORNEY: confirm the intended license, including whether partner organizations may republish listings.]

10. Privacy

Our Privacy Policy explains what information we collect and how we handle it. [LINK TO PRIVACY POLICY]

11. Changes to these Terms

We may update these Terms from time to time. The current version will always be posted on this page with its effective date. Continued use after a change means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the State of California. [ATTORNEY: confirm venue, e.g. Sacramento County.]

13. Contact

[LEGAL ENTITY NAME]

[MAILING ADDRESS]

[CONTACT EMAIL]